By: TonyA_says
Re: my first-hand experience (not with KLM) is that they DO NOT necessarily use the one way fare when you cancel and seek a refund for a half-completed journey. Answer: If your ticket is based on 2...
View ArticleBy: Michael__K
I still have the same observation as before: it doesn’t explain what “FARE APPLICABLE TO THE SCHEDULED ROUTE FOR WHICH THE TICKET WAS USED” means. For example, this “rule” doesn’t state that the...
View ArticleBy: bodega3
Those call center employees are not trained on fares. They are order takers, plain and simple. For international fares, the carriers have rate desks that are there for just this purpose. Even if the...
View ArticleBy: TonyA_says
It simply means they will find a fare that applies to the FLOWN segments. In her case, she supposedly flew SFO-STO only. So that means they will look for a oneway fare SFO-STO on the departure date...
View ArticleBy: Michael__K
It would be (somewhat) simple if the rule was precisely defined. It isn’t. Does the rule read any differently when they **DON’T** use the one-way fare and use the component fares instead?
View ArticleBy: Michael__K
“ If your ticket is based on 2 oneway fares combined ” Fairly certain it wasn’t…. (if I could have gotten those one-way fares I would have…)
View ArticleBy: TonyA_says
Michael: fare component A portion of a journey or itinerary between two consecutive fare break points.
View ArticleBy: jim6555
The “lowly paid call center rep” IS THE AIRLINE to the customer with whom he or she comes into contact with. I’ve called airlines many times and never heard a recording that says “the employee who will...
View ArticleBy: TonyA_says
Sure you dialed the correct number and got an agent. That is not in dispute. But you likely will be talking to a person who CANNOT do the steps listed above. If you are trying to do what if pricing...
View ArticleBy: jim6555
Tony, my point is that once the agent makes a statement, he or she is doing so on behalf of the airline and I’m certain that a court would rule that the airline is responsible for honoring any promises...
View ArticleBy: Mel65
Well, darn. That’s what I get for obtaining my legal information from reruns of Judge Judy!
View ArticleBy: JenniferFinger
That “canned response” from “sticking to the script” didn’t do a good job of calming down the OP, did it? Looks like the script needs to be rewritten and that person needs some major retraining in how...
View ArticleBy: TonyA_says
I understand your point and the customer’s expectation to get immediate answers. What I am saying is that airline ticket accounting is a complicated matter and not something that can easily be...
View ArticleBy: Joost
It’s always the same with refunds of one-way tickets. The airlines just keep the money! Many people don’t know it, but even if your ticket is non-refundable you are entitled to get a refund for the...
View ArticleBy: Jessica Smith
I said yes….but that is only if she can actually produce the recordings she states that she has. If there are actually recorded conversations with the airline, that can be verified to be with the...
View ArticleBy: bodega3
Those call center employees are not trained on fares. They are order takers, plain and simple. For international fares, the carriers have rate desks that are there for just this purpose. Even if the...
View ArticleBy: TonyA_says
It simply means they will find a fare that applies to the FLOWN segments. In her case, she supposedly flew SFO-STO only. So that means they will look for a oneway fare SFO-STO on the departure date...
View ArticleBy: Michael__K
It would be (somewhat) simple if the rule was precisely defined. It isn’t. Does the rule read any differently when they **DON’T** use the one-way fare and use the component fares instead?
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